Medication Adherence Program

The Challenge

Medication non-adherence is one of the most costly problems in healthcare. The provider needed a way to proactively reach patients about prescription compliance and refill management — at scale, without adding headcount.

What We Built

An automated outreach system that identifies patients at risk of non-adherence, triggers personalised communications, and manages the refill workflow end-to-end. The system integrates with existing pharmacy and patient record systems.

The Results

• $29M in value delivered
• 28 FTEs equivalent in efficiency gains
• Improved patient outcomes through proactive engagement
• Fully integrated with existing pharmacy workflows