Home Health Transformation

The Challenge

A major US healthcare provider was processing over 250,000 referrals annually across Home Health, Hospice, and Palliative Care — largely through manual, paper-based workflows. The volume was growing, staff were stretched, and errors were creating downstream delays in patient care.

What We Built

VOPS designed and deployed an end-to-end automation solution that spans multiple agencies and referral pathways. The system handles intake, validation, routing, and follow-up — eliminating manual re-keying and reducing processing time significantly.

The Results

• $25M in value recovered over 5 years
• 38 FTEs freed to focus on patient-facing work
• Solution spans multiple agencies and continues scaling
• Processing time reduced by over 60%

Why It Matters

This wasn’t a pilot or a proof of concept. It’s a live, scaled automation programme that continues to deliver value year after year. The solution is deeply integrated into the provider’s operational workflows and has become a critical part of how they manage referral volume.